Congratulations to Public Adjusters, (from left to right) Mike Stabile, Mike Platts and Rick Tutwiler who showed their community spirit donating time to Metropolitan Ministries in Tampa to hand out turkeys and all the other fixings necessary for families to have a great Thanksgiving dinner. We want to thank all our clients who put their faith in having us handle their insurance claims and wish everyone a safe and Happy Thanksgiving. We all have much to be thankful for. 

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I received notice that Citizens, the State run insurance company has proposed some changes to their property policy as it relates to the resolution dispute forum called appraisal. The appraisal process has for years been offered universally by most insurance companies as a cost effective way to resolve disputes with policyholders involving damages to their property from a covered loss.
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An article in the 2015 autumn edition of the Marshall University Magazine (my alma mater) resonated with me in the context of insurance losses. In theory there should not be any winners or losers when it comes to paying for an insured policyholder’s claim. The insurance company is supposed to indemnify their insured or make them whole, as in putting them back in the place they were before the loss.
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One group we would like all our professional colleagues to be aware of is United Policyholders, a non-profit organization whose mission is to educate and advocate for property insurance policyholders. Whenever there is a major weather or disaster event, like the recent California wild fires, they are there to answer questions and lend a hand with disaster recovery assistance. We are proud to be a Platinum Sponsor and welcome the opportunity to be part of the expert panel that helps to answer policyholder questions. We urge all of our colleagues to consider helping this organization, so they can do more to educate and protect policyholders. 
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Here is our 3^rd and final installment of questions we are fielding from the flooding in the Columbia and Charleston, South Carolina.  Hopefully we can help others seeking similar answers with flood insurance claims issues.

Q.  How much drywall damage will my flood insurance pay for? 
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Here is our 2^nd installment of questions we are fielding from the flooding in the Columbia and Charleston, South Carolina.  Hopefully we can help others seeking similar answers with flood insurance claims issues.

Q.  My lower cabinets were damaged by the flood waters.  Does my flood insurance pay to match them and pay for my upper cabinets? 

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Whenever there is a severe storm like the flooding in the Columbia and Charleston, South Carolina area our inbox gets inundated with questions from policyholders who are entering the insurance claims world for the first time and are seeking answers on how to recover from their damage. Over the next week we’ll publish some of the more popular questions with hopes that we can help others seeking similar answers. 

Q.  What does the NFIP flood policy require me to do after I report my claim.
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While some media outlets are reporting that water is starting to subside in some of the hard hit areas of Columbia and Charleston, others are reporting on the dam failures that could compound matters and make things much worse.  If some of the media reports are correct, many of the good folks in South Carolina may be in for nasty surprises when they call their insurance agent or 800 numbers listed on their property insurance policies to file an insurance claim. As an example, Ben Berkowitz a reporter from CNBC posted South Carolina flood losses $1 billion and rising, about the damages and lack of homeowner flood insurance. 

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Some of the news reports and photographs from South Carolina support the claims that this flooding event was indeed unprecedented and historic. The only thing close to this magnitude was the flooding in New Orleans from Hurricane Katrina in 2005. The flooding from Katrina was in large part a result of the levies being beached. The flood event in South Carolina is a result of record amounts of rain. 
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When involved with complex insurance claims (believe me, nowadays with all these new forms and restrictions, they are all complex and controversial), the policy language and the facts of the loss all must be taken into account to apply them to the coverage in order to get the correct payment to the policyholder.  But this may only be the beginning of what you need to know. Other issues face the adjuster which may be outside of your typical daily sphere of experience and knowledge.
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